What this policy is, and what it is not
XEX does not serve every country. This page publishes the list, the reason recorded against each entry, and the mechanism — so that being refused is something you can read about rather than something you have to guess at.
A block is not a statement that you are sanctioned, suspected of anything, or acting unlawfully. It is not a legal opinion about you at all. It is a decision about where this platform offers a service, taken on an IP address, before anyone here knows who you are.
Programmes on XEX are not available everywhere. Availability depends on your country, on the programme's own rules, and on identity checks. Access may be refused or withdrawn where a programme is not permitted, and no refund of third-party costs follows from a refusal.
Where XEX is not served
Fifty countries and territories. Every one of them carries the same reason code in the system: regulatory. None is on this list because of sanctions.
| Group | Codes | Why |
|---|---|---|
| Named in the policy | US · CA · AU · SG · JP · GB · CH | Named directly by the platform's own decision. |
| European Union member states | AT · BE · BG · HR · CY · CZ · DK · EE · FI · FR · DE · GR · HU · IE · IT · LV · LT · LU · MT · NL · PL · PT · RO · SK · SI · ES · SE | Blocked as a bloc. |
| Other EEA states | NO · IS · LI | In the EEA without being in the EU. |
| EU outermost regions and territories | AX · GF · GP · MQ · RE · YT · MF | Integral EU territory with its own country code — omitting them would leave a hole in a code-list block. |
| United States territories | PR · VI · GU · AS · MP · UM | Their residents are US persons. |
Reason codes the system can record are regulatory, sanctions, licence_pending and business. Every current entry is regulatory: these are licensing and registration decisions about direct-selling and related regimes, not sanctions determinations.
A country that does not appear above is served. That is not an oversight and it is not a technicality — the absence of a row is the decision. Several countries that look adjacent to the blocked bloc are deliberately served, including the Crown dependencies, the Faroe Islands, Greenland, Svalbard, Gibraltar, the European micro-states and the associated overseas countries and territories.
How the gate works
Your IP address is resolved to a country from an address-range table held in our own database, not from a third-party lookup, and the result is checked against the policy. The decision is made from that alone — it is a pure function of the address and the policy, which is why the operator console’s “test an address” tool cannot disagree with what actually happens.
Three modes, in this order
- 01
off— nothing is evaluated and nothing is recorded. This is the deploy-safe default, and it is what ships. - 02
monitor— everything is evaluated and recorded, and every block becomes an observation. This exists so a policy’s effect can be read before anyone pays for it. - 03
enforce— blocks block.
What a blocked request receives
HTTP 451 and a page that says the request was refused for legal reasons, in your language. Not a broken page, not a silent redirect, and not a different answer for a request that looks automated — a distinct response for a suspected evasion would simply tell whoever is evading that it was detected.
Exceptions are recorded, not quiet
A country carve-out requires a written reason of real length, is attributed to the operator who made it, may expire, and only one can be live per country. A per-member exception is narrower still: it names the member, the network prefix they may arrive from, an expiry and a reason, and it clears only the specific restriction it names.
Circumvention
Do not use a VPN, proxy, Tor exit, relocated device or borrowed address to obtain access from a country XEX does not serve, and do not instruct or help anyone else to. Doing so breaches the Website Terms of Use and the Acceptable Use Policy whether or not it succeeds.
The platform detects anonymised origins — known VPN, proxy, Tor and datacentre ranges — from published lists rather than from an inference about you. An operator that encourages circumvention is in breach of its Platform Terms, and the consequence falls on the operator, not only on the member who followed the instruction.
Sanctions
Separately from the licensing decisions above, XEX will not deal with a person or territory where doing so would breach applicable sanctions or export-control law, and will refuse or withdraw service where it reasonably believes that risk exists.
Screening obligations sit as follows:
- An operator is responsible for screening its own members where its own regulatory position requires it, and for its own sanctions compliance. The platform can record decisions; it does not perform an operator's screening for it.
- A member must not use a programme on behalf of a sanctioned person, and must not use it from a restricted territory.
- XEX will act on a sanctions determination made by a competent authority, and may suspend immediately, without notice where notice is prohibited.
Two questions are open and are not answered here. First, the sanctions posture for the Russian and Persian language markets: a general licence covering personal communications does not cover a paid compensation platform, and EU restrictions on supplying enterprise-management software into Russia may apply. Second, whether publishing in those languages at all is a targeting decision that requires a different answer than a disclaimer — the answer may be to remove a locale rather than to add a line to this page.
If you think a refusal is wrong
Address-range data is imperfect: a satellite connection, a corporate egress or a recently reallocated range can resolve to the wrong country. If you believe you were refused in error, write to [[ To be supplied — compliance contact address ]] with the time of the attempt and the address you were using, and ask for a review.
A review is performed by a person. Where the refusal was correct, you will be told which country the address resolved to and which entry matched, so the answer is checkable. Where a programme rather than the platform refused you, the route is the operator — see Complaints and Disputes.
Changes to this list
The list changes by a recorded decision, and this page changes with it. Operators receive the notice period in Platform Terms for a material change, other than one required immediately by law or by a regulator. Where a change removes access you had, you will be told why.