Contact
Get in Touch
Have a question, need support, or want to explore a partnership? We offer multiple channels to ensure you reach the right team quickly and efficiently.
Contact Channels
How Can We Help?
Choose the channel that best matches your needs. Every inquiry is routed to the appropriate specialist team.
Customer Support
24/7 live chat and ticket system for account, trading, and platform questions. Reach us anytime at support@xex.to.
Business Inquiries
Partnerships, integrations, and commercial opportunities. Connect with our business team at business@xex.to.
Institutional Services
OTC desk, custom liquidity solutions, and dedicated account management for institutional clients. Contact institutional@xex.to.
Press & Media
Media inquiries, interview requests, and press kit access. Get in touch at press@xex.to.
Specialized Contacts
Department Directory
For specific matters that require dedicated attention, reach out to the appropriate department directly.
Bug Bounty Submissions
Report vulnerabilities through our responsible disclosure program. Submit findings to security@xex.to with detailed reproduction steps.
Law Enforcement
Official requests and legal process inquiries from authorized agencies. Contact legal@xex.to with proper documentation.
Compliance Inquiries
Regulatory and compliance matters, including licensing and jurisdictional questions. Reach us at compliance@xex.to.
Careers
Join our global team building the exchange of tomorrow. View open roles and submit applications at careers@xex.to.
Our Presence
Global & Always On
XEX is built to serve users around the clock, no matter where they are.
Global Headquarters
XEX operates as a global digital-first organization with distributed teams across major financial centers. Our infrastructure spans multiple continents to ensure low-latency access worldwide.
Support Hours
Critical and security issues are monitored 24/7/365 with immediate escalation. General inquiries and non-urgent requests are handled during business hours, Monday through Friday.
Response Times
Critical issues: under 1 hour. Standard support requests: under 24 hours. General inquiries: under 48 hours. Institutional clients receive priority routing with dedicated account managers.
We're Here to Help
No matter the question, our team is ready to assist. From quick support queries to complex institutional arrangements, we are committed to providing timely, expert guidance.